Automobile Service Advisor

July 28 2025, sboisvert@boisvertford.com

Job Description
The position of Service Advisor at Boisvert Ford involves welcoming customers and gathering the necessary information to identify and define their vehicle maintenance and repair needs. The Service Advisor will be responsible for selling maintenance services and organizing the work schedule, all while ensuring top-quality customer service.

Main Responsibilities

Greet customers warmly upon arrival and gather information about their vehicle
Explain the nature of the work performed and all related costs
Advise customers on vehicle care and emphasize the importance of maintenance according to the manufacturer's specifications
Ensure customers are informed of any promotions or services offered by the dealership
Handle phone calls, emails, and texts related to appointments and ongoing work
Schedule appointments for maintenance services
Sell lubrication, safety inspection, and other similar services or any manufacturer-required maintenance
Accurately record customer vehicle issues on the work order
Dispatch tasks to technicians
Consider previous service records, inspect the vehicle, and recommend any additional necessary repairs
Prepare a detailed and accurate estimate for labor and parts
Obtain customer signature on the work order and provide them with a copy
Monitor the progress of work throughout the day
Communicate with customers about any changes to the estimate or timelines, explain costs and time in detail, and obtain proper authorization before proceeding with additional work
Check the extent of warranty coverage on the vehicle before starting any work
Review work orders to ensure completion and documentation of additional repairs and authorizations
Close the work order according to standards
Actively participate in the quality control process to avoid return visits to the shop

Schedule

Monday: 7:00 AM – 4:30 PM
Tuesday: 7:00 AM – 4:30 PM
Wednesday: 7:00 AM – 4:30 PM
Thursday: 7:00 AM – 4:30 PM
Friday: 7:00 AM – 1:30 PM

Ideal Candidate Profile
You're the ideal candidate if you have the following skills:

Excellent communication skills, both written and verbal
Dealership experience, ideally at a Ford dealership
Ability to manage multiple requests at once
Experience and/or knowledge in automotive mechanics
Attention to detail and strong problem-solving abilities
Fluency in English is an asset

If you're passionate about the automotive industry and looking to grow in a dynamic environment, don’t hesitate to apply and join our team!

Job Type: Full-time, Permanent
Salary: Up to $90,000 per year

Benefits:

Dental insurance
Vision insurance
Paid time off
Employee discounts
On-site parking

Work Location: In person